5k999 Terms & Conditions

1.1 Age Requirement

You must be 21 years of age or older to open an account and use 5k999's services. We may request an ID or other documents for age verification at any time. 5k999 reserves the right to temporarily restrict an account until age verification is complete.

1.2 Geographic Restrictions

This platform is operated for users in Bangladesh. You confirm that using online gaming services from your location is permitted under your local laws. 5k999 reserves the right to block access from restricted regions.

1.3 One Account Per Person

Each person may open only one account. If a single person is found to have multiple accounts, all accounts will be closed and any earned bonuses will be cancelled. This rule also applies to multiple accounts operated from the same household or the same IP address.

1.4 Accuracy of Registration Information

All information provided at the time of registration must be accurate, complete, and your own. Providing false information may result in account closure and forfeiture of funds. If your information changes, please update it by contacting us via live chat or at [email protected].

2.1 Password & Security

You are solely responsible for the security of your account. Use a strong password and do not share it with anyone. If you suspect unauthorized access to your account, notify the 5k999 support team immediately.

2.2 Account Verification (KYC)

5k999 may request the following documents at any time to verify your identity and address:

• Copy of National ID (NID) or passport
• Recent utility bill or bank statement (proof of address)
• Proof of ownership of the payment method (bKash, Nagad, Rocket, or bank account)

Withdrawals may be put on hold until verification is complete.

2.3 Account Inactivity

An account may be considered inactive if there has been no activity for 12 (twelve) months or more. A minimum maintenance fee may apply to inactive accounts to preserve the balance.

3.1 Accepted Payment Methods

5k999 currently supports the following payment methods:

• bKash — Mobile financial service
• Nagad — Postal department mobile banking
• Rocket — Dutch-Bangla Bank mobile service
• Bank Transfer — Major commercial banks including Islami Bank, Dutch-Bangla Bank, and BRAC Bank

3.2 Deposit Limits

When making a deposit, you must use a payment method registered in your own name. Deposits from third-party accounts are not accepted and will be returned.

3.3 Withdrawal Conditions

Withdrawal requests will only be processed to the same payment method used for the deposit. Withdrawals may be temporarily put on hold if a verification process is ongoing. 5k999 reserves the right to decline withdrawals in cases of fraud or suspicious activity.

3.4 Currency

All transactions are conducted in Bangladeshi Taka (৳ / BDT). No foreign currency conversion applies.

4.1 Welcome Bonus

New members will receive a 100% welcome bonus on their first deposit at 5k999, up to a maximum of ৳15,000. For example:

• Deposit ৳1,000 → ৳1,000 bonus → Total ৳2,000
• Deposit ৳32,000 or more → Maximum ৳15,000 bonus → Total ৳47,000

4.2 Wagering Requirement

4.3 Bonus Usage Conditions

The following bonus rules must be strictly followed:

• Bonuses may only be used for playing within the 5k999 platform.
• Specific terms applicable to each promotion will be published separately.
• Multiple bonus offers cannot be claimed at the same time unless stated otherwise.
• If bonus abuse or fraud is found, the bonus and associated winnings will be cancelled.
• The claim period for each bonus will be stated in the offer announcement.

4.4 VIP Program

5k999's VIP program has four levels:

• Bronze: Weekly cashback up to 0.3%
• Silver: Weekly cashback up to 0.6%
• Gold: Weekly cashback up to 0.9%
• Platinum: Weekly cashback up to 1.2%

You can move up to a higher level through regular and active play. Additional benefits and special offers may apply at each level.

5.1 Fair Play

5k999 uses SSL encryption and certified Random Number Generator (RNG) technology to ensure fair and transparent gaming. The outcome of every game is completely independent and cannot be predicted in advance.

5.2 Prohibited Activities

Any of the following activities are strictly prohibited and may result in account closure:

• Playing using any bot, automated software, or script
• Attempting to influence game outcomes by colluding with other users
• Attempting to intrude into or hack the platform's software
• Using the platform for money laundering or illegal financial activities
• Abusing bonuses through multiple accounts

5.3 Technical Issues

5k999 will not be liable for any financial loss caused by a game interruption due to a technical error, server outage, or internet connectivity issue. In such cases, the last reliable data recorded in the system will be considered final.

5.4 Sports Betting Rules

Please keep the following in mind when placing bets in the 5k999 sports betting section:

• Betting based on match fixing or insider information is strictly prohibited.
• If an event is cancelled, bets will be settled according to the applicable rules.
• Some bets in live betting may be declined due to network delays.

5k999 is firmly committed to responsible gaming. We believe gaming should be a form of entertainment, not a source of addiction or financial harm.

6.1 Setting Limits

Users can set the following limits in their account settings:

• Daily, weekly, or monthly deposit limits
• Bet limits
• Session time limits
• Temporary break (cooling-off period)

6.2 Self-Exclusion

If you feel that gaming is causing problems for you, you can request self-exclusion. Contact us at [email protected] or via live chat. Once self-exclusion is active, your account will be blocked for the specified period, and any attempt to open a new account will be cancelled.

7.1 Data Collection

5k999 collects the personal information necessary for registration, identity verification, transaction processing, and improving service quality. To learn more about how we use the information we collect, please read our Privacy Policy.

7.2 Data Protection

5k999 uses industry-standard SSL encryption technology to protect your data. We never sell or rent your personal information to third parties. However, information may be shared as required by law and with organizations that assist in fraud prevention.

7.3 Cookies & Technical Information

Cookies and similar technologies are used to improve your experience when visiting our platform. You can manage cookies by changing your browser settings, though doing so may limit some functionality.

8.1 Closure Initiated by the User

You may request to close your account at any time. To do so, contact us via live chat or email at [email protected]. If the wagering requirements for any pending bonus have not been met at the time of closure, that bonus will be forfeited.

8.2 Closure Initiated by 5k999

5k999 reserves the right to temporarily suspend or permanently close an account in the following circumstances:

• Any violation of these terms and conditions
• Fraud, deception, or suspicious activity
• If the user is found to be a minor
• Registering an account with false information
• Using the platform for illegal or unethical purposes

8.3 Steps Following Closure

If an account is closed for legitimate reasons, the verified balance (excluding bonuses) will be returned to the registered payment method. However, in cases of fraud or breach of terms, the balance may be forfeited.

9.1 Nature of the Service

5k999 is an online gaming entertainment platform. The risk of financial loss in gaming is always present. 5k999 is not liable for any direct or indirect financial loss arising from the use of the platform.

9.2 Technical Disruptions

5k999 is not obligated to provide compensation for disruptions caused by internet connectivity issues, third-party service outages, or natural disasters. However, in such situations we will make every effort to restore the service as quickly as possible.

9.3 Third-Party Content

The games displayed on the 5k999 platform are products of various third-party game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, JILI, PG Soft, and others). Responsibility for the functionality and fairness of these games lies with the respective game providers.

10.1 Changes to Terms and Conditions

5k999 reserves the right to modify, add to, or cancel these terms and conditions at any time. Users will be notified of significant changes via email or through the platform. Continued use of the platform after any change will be considered acceptance of the new terms and conditions.

10.2 Severability of Terms

If any part of these terms and conditions becomes unenforceable for legal reasons, the remaining parts will remain fully in effect. A delay or failure to enforce any term will not be considered a waiver of that term.

10.3 Dispute Resolution

For any complaint or dispute, please contact 5k999's support team first. We make every effort to resolve all complaints honestly and as quickly as possible. Contact us via: 24/7 live chat or [email protected].

10.4 Entire Agreement

These terms and conditions, the privacy policy, and the responsible gaming policy together form the complete agreement between 5k999 and the user. No oral or written representations made outside these documents shall apply.